•  Trials take place at Sarah’s home studio in Brighton. We respectfully ask that no more than one extra guest accompanies the client having the trial. During times of government advised health warnings, this term is strictly enforced. Trial bookings are generously and strictly set to 1.5 hours. 

  • The balance of your booking must be received by Sarah 14 days prior to your wedding or event. Failure to meet this will result in termination of booking.

  • Parking is required for Sarah at the venue. Valet parking is required at all inner city hotels. If parking is not made available on-site, parking fees will be added to the invoice. 

  • Bookings are based on the information you provide so please be as accurate as possible. Following the booking fee payment, invoices will not be reduced. If a member of your party cancels, you are welcome to replace their spot with somebody else. 

  • Your booking date is not secure until a booking fee has been received. No dates will be held without a booking fee.

  • A booking fee must be paid in order to secure your wedding or event day. This booking fee will be deducted from your final invoice​

  • There are no refunds of any monies paid toward any bookings where there has been any partial/full cancellation made within 90 days of the group booking or wedding. This includes, but not limited to, situations where the booking and/or wedding is cancelled due to personal relationship breakdown, financial, family situations and unforeseen circumstances including but not limited to: health pandemics, changes to regulations, health warnings, weather events, travel limitations, venue closures

  • Booking fees are non refundable under any circumstances. This includes, but not limited to, situations where the booking and/or wedding is cancelled due to personal relationship breakdown, financial, family situations and unforeseen circumstances including but not limited to: health pandemics, changes to regulations, health warnings, weather events, travel limitations, venue closures.

*It is the responsibility of the client who books to understand, agree and be responsible for all booking conditions, including all payments being made by the specified dates.

Sarah Neill Hair kindly asks that you read and agree to the following terms and conditions before sending your enquiry. Sarah Neill Hair encourages you to read the following User Terms carefully as it is a legal document and, upon paying your booking fee, you agree to be bound by these User Terms.

Terms & Conditions for Weddings & Events

Clients acknowledge that Sarah Neill Hair may use any photographs or images taken for portfolio, website and any promotions.



In the rare event that Sarah is unavailable to attend the appointment to provide hairstyling services on the scheduled booking date, Sarah will make every attempt to find a similar calibre artist for the client. In this situation only, will the booking fee be refunded or transferred to the new artist. However, the limit of liability is a full refund of all monies already paid for the hairstyling service for the affected date only.

Other

  • While the COVID-Safe application is not a requirement to book with her, Sarah encourages clients to download and activate the COVID-Safe app for their smart phone by clicking here.

  • That you are not to enter the premises and/or attend the appointment if you or anyone else is feeling unwell, have flu-like symptoms, of if you or anyone else has been in contact with a confirmed case and have been directed to self-isolate or you become unwell during the appointment.
  • Understand that per the government guidelines that you and others in the booking are discouraged from bringing more than one friend or family member to appointments.
  • Sarah will require a well-ventilated space for the hairstyling service, and it must be at least 4sq/m per person. Please note that if you are getting ready in a small hotel room or have people in attendance that may exceed this ruling, some people will need to leave the premises/hotel room.
  • That you and anyone else present must maintain social distancing as much as practicable which is a minimum of 1.5m between each other.
  • That hand washing facilities are provided.
With regards to Covid-19 these are the measures that Sarah will require of her clients and their attendees:
Sarah has always been committed to protecting her clients’ health and safety and of course her own, so hygiene has always been at the forefront of her business operations. Given the nature of the COVID-19 pandemic there are additional measures as required by law that Sarah must make to safely continue providing hairstyling services to protect the health of everyone.
Sarah reserves the right to refuse the lending out of her equipment to clients, other stylists and third parties.
For her own health and safety, Sarah factors in her own rest and meal breaks when allocating timing to ensure she can produce her best work.
To ensure health of Sarah, her team and clients, Sarah Neill Hair reserves the right to refuse service on any clients displaying signs of headlice or contagious viral symptoms including but not limited to, vomiting, diarrhoea or rash.
Sarah Neill Hair is not, under any circumstances, responsible for any allergic reactions to products used. The onus is on the client to give advance notification to Sarah Neill Hair if you or any of your group/wedding party have particular hypersensitivity that you are aware of. 

Health & Safety

Sarah guarantees the quality of the products, her passion and expertise in her work. Sarah wants you to feel the most beautiful you have ever felt in your life. Whilst it is not compulsory to have a trial session of your hairstyle, Sarah encourages you to attend her trial studio so you can feel pampered, see how your hair will look and discuss the elements of your day. This will ensure your look is perfectly matched to your bridal vision, along with addressing all your needs and any concerns. Most importantly, Sarah wants you to enjoy the ultimate bridal experience and feel the most beautiful you have ever felt in your life.

Satisfaction

Sarah prefers to work with Medusa Hair Extensions. NO PONYTAIL ADD ONS only clip ins.  
Sarah requires access to a safe working power point, a dining/low chair for hairstyling and large table for her equipment. 
Sarah will require an adequate area to set up her station to deliver the service you expect. Where the area isn’t adequate, delays may be unavoidable.
If the client and/or their booking group has any questions specific to their needs, please let Sarah know and she will be more than happy to help.
Please give ample notice for any allergies or special requests so Sarah can try to accommodate.
If you have tight, curly hair and you would like a smooth hair style, please chat to Sarah about how to prepare your hair so she can offer the best plan for you. 
Please do not apply any treatments, oils or styling products. For best results use salon quality shampoo and conditioner.
Please wash your hair the night prior to the appointment by shampooing thoroughly twice and paying a lot of attention to your root area, then apply a small amount of conditioner mid-lengths to ends and rinsing very well. Please dont go to bed on wet hair if possible, blow dry your hair roughly. Do not straighten. Sarah will blow dry your hair again before styling. 

Hairstyling

A travel fee will be incurred and is dependant on distance required to travel. Parking should be provided onsite at the brides location. This helps ensure a smooth start to the morning. Please provide onsite parking to Sarah. 

Travel & Parking Fees

Please notify Sarah at least 48 hours in advance to reschedule a trial, should you not be able to attend. Cancellations or missed trial appointments without 48 hours prior notice will incur a cancellation fee of 50%.

Bookings cancelled or changed by the client, within 60 days of your special day will require payment of 50% of the booked amount. If you choose to reschedule your special day, and Sarah is available for that day, your booking fee can be transferred to that day.

Should someone in your wedding/group booking cancel at any time they are welcome to be replaced with someone else, e.g. a guest or relative. You will be charged the full amount of the service since the booking duration on the requested date has been specifically allocated to you which results in lost earnings/bookings for us. It is your responsibility as the client to communicate and make the other parties aware of our rates and terms of service.

Please confirm your numbers carefully at the time of your booking, as we do not offer any reductions at any time for hairstyling services. This includes, but not limited to, situations where the booking and/or wedding is amended due to personal relationship breakdowns, financial, family situations and unforeseen circumstances including but not limited to: health pandemics, changes to regulations, health warnings, weather events, travel limitations, venue closures. 

Cancellations

There are no refunds of any monies paid toward any bookings where there has been any partial/full cancellation made within 60 days of the group booking or wedding. This includes, but not limited to, situations where the booking and/or wedding is cancelled due to personal relationship breakdown, financial, family situations and unforeseen circumstances including but not limited to: health pandemics, changes to regulations, health warnings, weather events, travel limitations, venue closures.

Booking fees are non refundable under any circumstances. This includes, but not limited to, situations where the booking and/or wedding is cancelled due to personal relationship breakdown, financial, family situations and unforeseen circumstances including but not limited to: health pandemics, changes to regulations, health warnings, weather events, travel limitations, venue closures. 

Sarah Neill Hair does not offer refunds for any completed services at any stage. If you are in any way dissatisfied, the onus is on the client to notify Sarah whilst on location. 

Refunds

Please note that service will not be provided without payment in full, prior to the day of the event.

Bookings which are not paid in full by the due date risk termination and Sarah will not provide services on the day. We will try to reach you to remind you of payment via your email and/or phone number you have provided us with.

If you are having difficulty viewing, receiving or paying an invoice, please contact Sarah immediately.

Payment is to be made by bank deposit only. Please allow at least 3 business days for electronic funds to clear. Electronic payments that do not clear before the booking date will not be accepted as payment of the respective invoice.

The client scheduling the booking will be responsible for full payment of all services in the event that other people in the wedding party/group do not pay their portion. For all bookings, the full remaining balance is due 14 days prior to your booking date.

Payments

Sarah Neill Hair does not hold any bookings until the booking fee has been received.

Bookings are subject to availability; please contact Sarah to confirm availability. In order to secure your booking you will be required to pay a non-refundable booking fee, which is deducted from the total cost of the booking and will not be refundable under any circumstances, including unforeseen circumstances.

Bookings

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